Last Updated: August 30, 2026

We want you to love your bbWRLD order.

If you need to return an eligible product, please review the policy below.

1. 14-DAY RETURN PERIOD

Unless otherwise stated on the product page, eligible merchandise may be returned within 14 days of delivery.

To be eligible for a return, an item generally must be:

• Unused

• Unworn

• Unwashed

• In original condition

• In original packaging, where applicable

• Accompanied by proof of purchase

Items that do not meet these requirements may not be accepted.

2. FINAL SALE ITEMS

Certain products are FINAL SALE and cannot be returned or exchanged.

Final-sale status will be clearly identified on the applicable product listing whenever possible.

Examples of items that may be final sale include:

• Opened merchandise

• Personalized or customized items

• Sale items

• Products specifically identified as final sale

• Other items that cannot reasonably be returned for hygiene, customization, or other applicable reasons

Please review the individual product listing before completing your purchase.

3. CHILDREN’S BOOKS

Children’s books may be returned if they are unused and in original, resalable condition within the applicable 14-day return period, unless the item is specifically identified as final sale.

Books that have been damaged, marked, written in, or otherwise altered may not be eligible for return.

4. CLOTHING & ACCESSORIES

Eligible clothing and accessories must be unused, unworn, unwashed, and in original condition.

Items showing signs of wear or damage may not be accepted.

5. DOG TOYS & OTHER MERCHANDISE

Products that have been used, opened, damaged, or altered may be considered final sale and may not be eligible for return.

For products intended for pets, returns should be requested before the product has been used by a pet.

6. PERSONALIZED PRODUCTS

Personalized, customized, or specially produced products are final sale unless they arrive damaged, defective, or materially different from what was ordered.

7. SALE ITEMS

Sale items are final sale unless otherwise stated on the product listing.

8. PHOTOGRAPHY SERVICES

Photography sessions are services rather than merchandise and may be subject to separate booking, cancellation, and rescheduling terms.

Any deposit or session-specific terms presented at the time of booking will apply to that service.

9. RETURN SHIPPING

Unless the product arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If bbWRLD determines that an item was damaged, defective, or incorrectly shipped, we will work with you to determine the appropriate resolution.

10. HOW TO REQUEST A RETURN

To request a return, please contact bbWRLD within the applicable return period and provide:

• Order number

• Name used for the order

• Product you would like to return

• Reason for the return

Please do not send a return without receiving return instructions from bbWRLD.

11. REFUNDS

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Your financial institution may require additional time to process the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

12. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.

Please include photographs when appropriate so that we can assess the issue.

We may offer a replacement, refund, repair, or another appropriate resolution.

13. EXCHANGES

Unless otherwise stated, we do not guarantee exchanges because product availability can change.

If you need a different item, you may be asked to return the original eligible product and place a new order.

14. CONTACT

For return and refund questions:

bbWRLD
New York, New York
info@bbwrld.com
orders@bbwrld.com